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Careers

To express interest in any of our open positions, please email cover letter and resume to resumes@osmosisskincare.com.

Educator

Purpose:
Grow our business a minimum of 30% per year through growing existing accounts, opening new accounts, and generating referrals (20% on account growth, 10% on new accounts).

REQUIREMENTS

Hours: Must be flexible. You will frequently be training at times most beneficial to our customers. This can include evenings and weekends.
You must have a passion for growing our revenue with existing customers and helping bring on new customers!
Minimum of 3 years of education and sales- opening new accounts and growing established accounts. Beneficial to have Aesthetic license.
Competitive drive with a proven ability to set and achieve team goals in the areas of new accounts, growth of established accounts, and referrals.
Ability to work with customers and Account Managers on business plans to grow our businesses together at a rate of at least 25% per year.
Ability to positively and proactively handle multiple tasks in a fast-paced environment.
Solid Computer Skills (Word, Excel, Power Point, Outlook, company CRM, etc.). Must have your own computer.
Ability and passion to quickly learn new products, procedures and processes.
Knowledgeable and enthusiastic about industry trends and competitors products.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

Work with your Account Managers to maintain 12 month forecasts with at minimum the top 20% of your accounts in each territory.
Conduct training and education seminars (web, phone, in person).
Identify new training opportunities that can result in our customers’ growth in sales of both treatment series and home care regimens (specials, new products, new ways to sell, etc.).
Join your Account Managers on Sales Calls and doing demo’s where needed open new accounts.
Include Account Managers, customer service, other managers in a team effort that gives each customer the best possible experience given the circumstances.
Maintain clear notes regarding conversations/trainings on each client in our CRM.
Obtain specific information on our competitors and turn into management.
Handle customer problems with care and documenting properly on our CRM. Keep the right people informed to resolve problems on time.
Provide support to our Account Managers when they cannot access the CRM.
Act as a primary contact to answer protocol, ingredient and other technical questions for all customers.
Act as a primary contact to answer protocol, ingredient and other technical questions for all customers as a back up to Customer Service, at times answering the phones, responding to inbound E-mails and web orders, inputting orders.

SUPPORTING YOUR KEY RESPONSIBILITIES

The vast majority of your time needs to be with current customers and prospects. Know how to plan your month, week, and day, including the “unexpected”.
Know how to use customer data and reports as part of your planning and conversations.
Know how to use your customer service representative on your smaller accounts.
Utilize Skype as a main communication tool.
You must have the habit of updating your CRM notes and business plans as a part of every interaction with our customers and prospects.
Maintain a clean professional appearance. This is critical to build belief with both your customers and your internal team mates.
Execute all plans and reports on time.

SUPPORTING YOUR TEAM

We are “Customer Centric”. The question is always, “what is best for the customer without hurting the company?”
Bring your best to work everyday! You would want that as a customer and you would like that from every employee around you. So set the example!
“Leave each life better than you found it… every meeting… everyday…”
Honor all company policies and procedures. If you think one can be improved, bring it to your manager with a solution in writing.
If you have a complaint or concern regarding Osmosis business or staff, please bring it to management and not fellow employees for a resolution and to avoid further complications.