Customer Service

Our Customer Service team is available Monday-Friday 8:30-5:00 PM Mountain Time.

Holiday Closures:
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and Black Friday
  • Christmas Day
  • Week Between Christmas Day and New Year's

Osmosis Professionals, please login to access our Policies & Procedures available in the Resource Center for wholesale terms regarding the items below.

Ordering

Osmosis strives for a quick turnaround on customer orders. Making changes to or cancelling orders once they have been received would require that we halt the processing of all orders submitted during that time period thus delaying and negatively impacting other customers. For this reason, we have a strict NO CHANGES, NO CANCELLATIONS policy. Orders that are refused delivery, or sent back to us for a return will be subjected to a 25% restocking fee. Shipping charges are nonrefundable. Please review your order prior to submission on the phone, website or in an e-mail. Please ensure we have the correct shipping address, shipping method, and you have confirmed the items ordered checking sizes, quantities, and colors. You may submit your orders by calling Customer Service at 877.777.2305, e-mailing to orders@osmosisskincare.com, or via our website only.

  • Osmosis Skincare accepts American Express, Discover, Master Card and Visa for payment.
  • All orders may be subject to sales tax.
  • You must contact us with any order issues within 3 business days after order is received.
  • Please note, we begin preparing your order immediately therefore no changes or additions can be made once your order has been placed. If you wish to make a change or addition, a new order must be placed.

Shipping

  • Orders within the contiguous US will ship UPS Ground at no charge. Orders going to AK and HI will ship UPS 2 day for a $20 flat fee.
  • Shipping times and deliveries are not guaranteed. Expedited shipping is available at an additional cost and will be calculated at the time the order is placed. If you placed or are placing your order online and need expedited shipping, please contact Customer Service. For next day shipping, we must have the order placed by 12:00 PM MT.
  • Osmosis Skincare does not ship to PO Boxes or any address outside of the US, including US territories.
  • You will receive an invoice via email once your order ships with a tracking number.
  • We do not deliver or weekends or Holidays.

Returns

  • All returns must be approved by Customer Service within 30 days of invoice date.
  • Only items purchased from Osmosis Skincare can be returned to Osmosis Skincare. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

Product Review Guidelines

  • The guidelines for reviewing products may be found here.