DOCTOR DEVELOPED + CLINICALLY PROVEN + NATURAL SOLUTIONS


Frequently Asked Questions

Can you use Osmosis while pregnant?

Elevate and Restore Internal should be avoided during pregnancy, but all other Osmosis skincare products may be used while pregnant or breastfeeding. The acceptable range of Vitamin A while pregnant is 2,500 - 10,000 IU (international units) per/day and 4,000 - 15,000 IU while breastfeeding. When using Osmosis Active A Serums, depending on the % of Retinaldehyde your specific serum contains, you will not exceed 300 IU per/day even if using the strongest serum available at 2 pumps 2 times per day. Our Facial Infusion non-acid peel is also safe to receive while pregnant or breastfeeding as it does not exceed 1,500 IU of Vitamin A. Of course it is always recommended to consult with your physician while pregnant or breastfeeding before the use of any active products or supplements.


How soon can I use Osmosis after a peel or microdermabrasion?

If you have received a peel, microdermabrasion or any other form of professional exfoliation, it is recommended to stop use of your Osmosis products containing Vitamin A which include all Active A Serums for 5-7 days, or until your skin has normalized. You may continue to use all other products while your skin is re-normalizing including cleansers, clear, antioxidant serums and moisturizers/sun protection. Our Repair healing balm is especially helpful to aid in the repair of your skin following those treatments.


Can I cocktail all of my serums together? EX: (stem factor, replenish, treatment serum, and catalyst)?

We suggest applying Stem Factor onto cleansed skin, massaging in until absorbed and following with the application of Catalyst combined with an Active A Serum and massaging in until absorbed. Replenish may also be combined with your Active A Serum or applied individually. It is truly up to what works best with your skin and your schedule. We encourage you to try cocktailing your products until you find the right fit! If incorporating Restore, we suggest application of Catalyst and StemFactor first.


Do your bottles contain Bisphenol-A (BPA) or the replacement for it, BPS?

BPA is sometimes found in polycarbonate plastics with the identification code of 3 or 7. Most of our bottles are made from Polyethylene Terephthalate (PET) Resin which is plastic code #1 and is BPA and BPS free. A small number of our bottles are made from plastic code #6, also BPA and BPS free. Click here to learn more about PET resin bottles.


What is your position on using a Clarisonic brush?

We acknowledge the benefits that it can bring when used conservatively as it is gentle enough to not strip the skin or cause unneeded inflammation! We recommend once every other day or so…


What are Butylene Glycol, Pentylene Glycol, Propylene Glycol, and Propanediol? I thought they were bad for you.

These are ingredients that are sometimes confused. Pentylene Glycol, found in our new Vitamin A treatment serums, is derived from coconut though ours is bio-identically made. It is non-toxic and not harmful. Propylene Glycol is derived from natural gas. This ingredient is toxic, harmful and NOT found in any Osmosis product! Zemea (Propanediol), found in Catalyst, is a corn derived alternative to Propylene Glycol that has received the ECOCERT seal. It is non-toxic and not harmful. Our bio-identical form of Butylene Glycol used in Deep Clean and Refresh, is the same form found in cocoa butter and the roots of the Common Rue plant. Both Pentylene Glycol and Propanediol are humectants, helping the skin to retain moisture.


Why are you using other preservatives instead of just Harmonized water?

We found that Harmonized water is a great 1st line of defense preservative but once exposed to microbes the energy or frequencies in the water molecules get used up and are unable to fight off any further exposure so we needed a second line of defense. The other two preservatives that you will find in Osmosis products include Dehydroacetic Acid and Honeysuckle extract. Honeysuckle is an all natural preservative derived from the flower bud. Dehydroacetic Acid has been through rigorous testing and has received approval for use by both the European Union and Japanese Ministry of Health and Welfare (one of the strictest review boards). It is 85% Organic, Eco Certified, and used as a food preservative. Since we are using these as a second line of defense we only need to use a small amount and are present at less than 1% in Osmosis Products.


The ingredient decks are so much longer, have you added a bunch of ingredients?

We have added a few key ingredients to our products like Synthe-6 (Palmitoyl Tripeptide-38) to help in maintaining our mission of providing the most corrective ingredients possible. The main reason why the ingredient decks look so much longer though is that we are now providing both the common name and the scientific name so that you have both names to reference in your pursuit of knowledge.


Are there any precautions to take when traveling with Osmosis products?

If you travel, you may have experienced your beauty products leaking or exploding inside your luggage, getting all over your clothes and other items. Certainly the last thing you want to deal with after a long day of travel. Air trapped in bottles can cause containers to explode when pressure changes. Make sure you remove any shrink wrap and open/close your product prior to travel. Placing any of your beauty products in ziploc bags is also a great back-up - just to be safe.


What form of phosphatidylcholine (PC) you use in your skin care formulations... Native PC, or Hydrogentated phosphatidylcholine (PC-H)?

There are usually 2 types of PC used in skincare. Pure, native PC like you mentioned (PC) and Hydrogenated PC (PC-H). Both are used for very different things. PC is used for it's liposomal, transdermal delivery properties. When you hydrogenate PC, you remove that property. PC-H is used only for it's highly emollient, moisturizing properties. We use PC-H in Quench and Refresh. But all the "delivery system" products (Correct, Renew, Calm, Clarify, Replenish, StemFactor and FI), all have PURE PC to ensure adequate delivery. Our supplier also indicated that that most if not all of the allergenic soy proteins are removed from PC, so people who have soy allergies, are not usually effected by topical PC.


Are your bottles recyclable?

Yes, they are recyclable under category 7.


Are your products gluten-free and vegan?

Our skincare products are gluten-free and mostly vegan. The skincare products that are not vegan include Shade, StemFactor and Immerse. Our Wellness Supplements are both gluten-free and vegan. Our Colour mineral makeup is gluten-free but not all products are vegan.


I have heard that Wormwood is in Restore. Isn't that bad for you?

We use Extract of Sweet Wormwood. We do NOT use pure Wormwood. Yes, it does indeed have amazing properties to it, and is now used as the #1 GLOBAL anti-malarial ingredient. It is HIGHLY effective in that application, and other short term clinical applications, as it shows no resistance. However, used long term it can become toxic to the body. In the initial research in the early 80's by the physician who actually created what is now Restore, they were looking at the Wormwood molecule in more depth. What was shown was that there was a specific component of the molecule (known as an endoperoxide bridge) that provided all the benefits to the body that we wanted, especially it's deeply therapeutic immuno-modulating effect, but without the toxic side effects of pure Wormwood. The process of extracting this section of the molecule is called Ozonolysis (literally exposing Wormwood to Ozone, hence the smell/taste), in effect producing a semi-synthetic ozonide. It is THAT extract, which we use in Restore. This is the molecule that has all the research behind it. So take comfort that we are NOT using plain old Wormwood.


Are Osmosis products natural and organic?

We have organic masks and a few organic ingredients elsewhere. We are 99% natural in the broad sense that ingredients like L-ascorbic acid are considered "natural" because they are bio-identical... even though everyone uses L-ascorbic acid made in a lab, not harvested from a fruit. We use a PEG in couple of products that does not cause harm to the skin or body, and there are a couple of ingredients that people object to like dimethicone. What we can definitively tell you is that we are non-toxic and that is the message we emphasize the most. In other words, when we use an artificial ingredient, it is only being considered if it adds a significant benefit to the performance of the product AND it is not creating any harm whatsoever.


My product looks/smells different than before?

Osmosis skincare products are made using a variety of natural, organic and botanical ingredients. Variations in color, fragrance and consistency are simply a result of natural variations in the materials used to make our products and in no way impacts their efficacy.


Do you test your products on animals?

We do NOT test on animals or endorse such practices. Our wellness supplements and skincare line with the exception of Catalyst AC-11 and Elevate are Leaping Bunny certified.


What products are Oncology Friendly?

Purify, Cleanse, Quench, Quench Plus+, Shade, Protect, Apple Mask, Repair Healing Mask, Tropical Mango Mas, Calming Powder Blend, Willow Herb Powder Active, Refresh, Refresh PM, Age Defying Treatment Concealer, Pressed Base, Bronzer, Blush, Eye Pencil, Brow Gel, Eye Shadow Trio, Lipstick, Lip Gloss, Lip Pencil, Mineral Hydration Mist.

The recommendation and use of these products should be done by trained professionals in Oncology Skincare to ensure safe and effective use. Some products may not be recommended for certain types of cancer or during certain stages.


Do you use benzyl alcohol in your products?

Benzyl alcohol is used in small amounts as part of a preservative that meets Ecocert standards and is NaTrue certified. This ingredient is often used to dissolve other ingredients to get them into formulation and evaporates during that process. Due to the source, method and amounts used we are not concerned that this ingredient poses any harm.


What is the source of your Hyaluronic Acid?

Glucose is the source of our Hyaluronic Acid and is gluten free, vegan and is not tested on animals.


Why do you use Sodium Hydroxide in some of your products?

Sodium Hydroxide is a ph adjuster that improves consistency.


Does Osmosis use Nano technology and is it an area of concern?

We do not have any concerns regarding nano technology if it is something good for the body. To our knowledge, all of our ingredients are slightly to significantly larger than nano technology.


What is the shelf life of your skincare products?

Orange Zest, Cucumber Mint and Tropical Mango masks have a shelf life of 2 years. Rescue, Organic Apple and Berry masks have a shelf life of 12 months. All other skincare products have a shelf life of 18 months.


How does your company support sustainability?

Osmosis Skincare maintains sustainability by using recyclable packaging and materials, using natural or eco certified preservatives in our products, as well as our bottles are BPA and BPS free. We are also compliant with California prop 65 as well as the California Air Resource Board with all of our ingredients in each of our lines (skincare, makeup and internal wellness). Osmosis continues sustainability support by respecting animal life and does not test or harm animals.


Can I use Melt Away Gelee with eyelash extensions?

No. The oils in the Melt Away Gelee will break down the glue of the extensions.


Is your Titanium Dioxide safe? Are you CA Prop 65 compliant?

On September 2, 2011, the California government added Titanium Dioxide (airborne, unbound particles of respirable size) to the Safe Drinking Water and Toxic Enforcement Act (formerly known as Proposition 65) list. The information below has been provided by our lab to confirm the safety of our formulations and to solidify that the raw material of Titanium Dioxide found in our formulations is in fact a different raw material than that which is claimed unsafe in Proposition 65.

PRESSED and LOOSE POWDERS, BB and CC CREAMS, SHADE: The Titanium Dioxide as a raw material in cosmetics is a free flowing ingredient. The manufacturing process requires us to infuse and incorporate oils & different cosmetic liquids. As a result the Titanium Dioxide is no longer free flowing or an unbound particle of respirable size.

The benefits of our Titanium Dioxide include: UV protection, flawless coverage, natural and healthy beauty care for your skin.


Are the brushes in your Colour collection sustainable and are any animals harmed?

The handle of our brushes is wood made from Birch which is categorized as sustainable. The ferrule is recyclable aluminum. Most of our brushes use goat or pony hair or a combination of both. Usually the mane or tail is shaved from the animals to acquire the hair quality. No animal is ever harmed or killed for their hair. The other brushes used for "wet" products are synthetic.


How long do Harmonized Waters last?

There is no expiration date on any of the HWs. The energy is in the form of scalar waves which means the water molecule always contains that energy until used by the body. As long as you do not put anything into the bottle once opened the water is always viable.


Are there any environmental conditions in which I should not store my HW?

If your Harmonized Water is delivered in the cold of winter and is frozen upon arrival, it is still good to use once it thaws. Some heat is okay but since it is stored in plastic, extended heat is not advised.


One of my acne clients began taking Restore and broke out in canker sores. Is this typical?

This is a repair response that can happen. The client should evaluate the foods she is consuming that can cause inflammation of the gums and cheeks, such as sucking on candy frequently. However, Restore is working at healing them but the canker sores may continue if the client isn't able to remove the culprit food from his or her diet.